FAQ

What is included in my Thrive package?
As part of your time with Thrive you are guaranteed several services that do not require using any tokens. You can find a list of these items by selecting &...
Tue, 29 Oct, 2019 at 2:39 PM
What is an Onboarding Meeting?
To help you transition onto the portal, we guarantee you a complimentary 30 minute, 1-on-1 meeting with a member of our Client Services team. They will hel...
Tue, 29 Oct, 2019 at 2:40 PM
How do I change the email address on my account?
Go to your account settings page. Access this page by selecting your name in the top right corner of the webpage. Under the "Change Email Address&q...
Tue, 29 Oct, 2019 at 1:44 PM
How do I install the Chrome Extension?
Try the feature for yourself by visiting the portal here. On the main dashboard page in Thrive you will find a banner on the top of the page, if you cli...
Tue, 29 Oct, 2019 at 1:45 PM
What does the Chrome Extension do?
Our handy Chrome Extension can do two amazing things: Instantly compare your resume to job postings so you can see if you're a good fit Save jobs di...
Tue, 29 Oct, 2019 at 1:45 PM
I already have an account, why can't I login?
Double check that you are using the same email account you signed up with. Also check to ensure your password is correct by clicking "SHOW" next t...
Tue, 29 Oct, 2019 at 1:45 PM
Can I upload my resume instead of starting from scratch?
Yes!  You can upload your resume (in Word Doc or PDF format) directly into the portal, which means you can use our instant resume analysis tool SmartTra...
Tue, 29 Oct, 2019 at 1:38 PM
I forgot my password, how do I change it?
Double check that you are using the same email account you signed up with. Also check to ensure your password is correct by clicking "SHOW" next t...
Tue, 29 Oct, 2019 at 1:44 PM
The invite button from email only worked the first time, what do I do now?
The original invite email you received is only for registration purposes and will not automatically log you in to the platform. All you have to do after cli...
Tue, 29 Oct, 2019 at 1:50 PM
I was told about Thrive but haven't been invited yet
If you have been informed that you were given to access to Thrive, but have not yet received your invitation to the platform, please contact our support tea...
Tue, 29 Oct, 2019 at 2:02 PM